Terms of service

TERMS OF SERVICE

Last updated: September 23, 2026

These Terms of Service (“Terms”) govern your access to and use of the Golden Lotus Bliss website, online store, products, local delivery, pickup, and related services (collectively, the “Services”).

By visiting our website, placing an order, making a payment, or using any part of the Services, you agree to these Terms, our Refund, Substitution & Cancellation Policy, Local Delivery & Pickup Policy, and Privacy Policy. If you do not agree, please do not use the Services or place an order.

  1. ABOUT GOLDEN LOTUS BLISS

Golden Lotus Bliss is a local floral studio located in Folsom, California. We create handcrafted floral arrangements and provide local delivery and pickup by appointment.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and Services.

  1. CUSTOMER ELIGIBILITY AND RESPONSIBILITY

By using the Services or placing an order, you confirm that:

• You are at least the age of majority in your state or jurisdiction, or you have permission from a parent or legal guardian;
• The information you provide is complete, accurate, and current;
• You are authorized to use the payment method submitted with the order; and
• Your purchase is for a lawful purpose.

You are responsible for verifying all order details before submitting payment, including the product, size, color preference, delivery or pickup date, recipient’s name, address, telephone number, gate or access information, and card message.

Golden Lotus Bliss is not responsible for problems caused by incorrect, incomplete, or outdated information provided by the customer.

  1. FRESH FLOWERS AND NATURAL VARIATIONS

Flowers and plants are natural, seasonal, and perishable products. Each arrangement is individually handcrafted and will have natural differences.

Product photographs represent the overall style, color palette, approximate size, and design of an arrangement. They do not guarantee an exact duplication.

Differences in flower color, shade, size, shape, openness, texture, placement, greenery, wrapping, container, or decorative materials are not defects when the overall style, value, and character of the arrangement are reasonably preserved.

Personal preference, change of mind, dislike of a natural variation, or dissatisfaction with a reasonable artistic design decision does not make an arrangement defective and does not create an automatic right to a refund, replacement, exchange, or credit.

  1. FLOWER AND MATERIAL SUBSTITUTIONS

Flower varieties, colors, greenery, containers, wrapping, and decorative materials are subject to seasonal and market availability.

When a listed flower or material is unavailable, Golden Lotus Bliss may make a thoughtful substitution of equal or greater value. We will make reasonable efforts to preserve the arrangement’s overall style, color palette, size, quality, and value.

A reasonable seasonal substitution made in accordance with these Terms and our Refund, Substitution & Cancellation Policy is not considered a defect, misrepresentation, or failure to fulfill the order.

For highly specific custom orders, we may contact the customer to discuss a significant substitution when reasonably possible. If the customer does not respond within the available preparation period, we may use our professional floral judgment to complete the order on time.

  1. PRODUCT AVAILABILITY

All products and flowers are subject to availability. Displaying an item on the website does not guarantee that every flower, color, container, or material is currently in stock.

We may limit quantities, discontinue a product, decline an order, or cancel an order if the requested flowers or materials are unavailable, if the delivery cannot reasonably be completed, if pricing or product information contains a material error, or if we reasonably suspect fraud, misuse, unlawful activity, or abuse of our policies.

If we cancel an order that has already been paid and no work, products, or services have been provided, we will issue an appropriate refund to the original payment method.

  1. PRICES AND PAYMENT

All prices are listed in U.S. dollars unless otherwise stated. Applicable taxes, delivery fees, and other charges are displayed during checkout when available.

Prices, products, and promotions may change without notice. A price change will not affect an order that has already been accepted and paid, except where an obvious pricing or technical error occurred.

Full payment may be required before flowers are purchased, design work begins, or delivery is scheduled.

An order is not confirmed until payment has been successfully processed and Golden Lotus Bliss has accepted the order.

  1. ORDER ACCEPTANCE

An order confirmation generated by the website acknowledges that we received the order. It does not prevent us from contacting the customer about availability, delivery eligibility, suspicious activity, incomplete information, or another issue that must be resolved before fulfillment.

We reserve the right, to the extent permitted by law, to refuse or cancel an order involving:

• Suspected fraud or unauthorized payment;
• Abusive, threatening, harassing, or unlawful conduct;
• Incorrect or incomplete customer or recipient information;
• An unavailable product or delivery area;
• A material pricing or website error;
• A request that we cannot safely, lawfully, or reasonably fulfill; or
• Repeated misuse of refund, replacement, delivery, or charge-dispute procedures.

  1. CUSTOM ORDERS AND CUSTOMER APPROVAL

Custom floral designs are created according to the information, budget, color palette, style, and preferences provided by the customer.

If a design concept, photograph, color palette, or substitution is approved by the customer through text message, email, or another written communication, that approval becomes part of the order.

After approval, dissatisfaction based solely on personal preference, a change of mind, or a previously approved design element does not qualify for a refund or replacement.

Inspiration photographs are used as design references only. Unless expressly confirmed in writing, we do not guarantee an exact replica of another florist’s work or a photograph containing flowers or materials that are seasonal or unavailable.

  1. GIFT MESSAGES AND CUSTOMER-PROVIDED CONTENT

Customers are responsible for the accuracy and appropriateness of card messages, recipient information, instructions, photographs, names, and other content submitted with an order.

We may refuse to print, transmit, or include content that is threatening, discriminatory, defamatory, unlawful, obscene, fraudulent, or otherwise inappropriate.

Golden Lotus Bliss is not responsible for spelling, grammar, names, dates, or other mistakes contained in text submitted by the customer.

  1. DELIVERY

Local delivery is governed by our Local Delivery & Pickup Policy.

Requested delivery times are preferences and are not guaranteed unless Golden Lotus Bliss expressly confirms the exact time in writing.

Delivery times may be affected by traffic, weather, road closures, accidents, gated access, recipient availability, incorrect information, high order volume, or circumstances outside our reasonable control.

The customer is responsible for providing a complete and accurate address, recipient telephone number, gate code, apartment or business information, and any necessary delivery instructions.

If delivery cannot be completed because of incorrect information, restricted access, recipient unavailability, refusal, or another circumstance outside our control, the arrangement may be left in a reasonably safe location, delivered to an authorized person, returned to our studio, or rescheduled when available.

An additional redelivery fee may apply. Delivery fees and services already performed are non-refundable except when required by law or when an eligible problem resulted from our error.

  1. PICKUP

Pickup is available only by prior arrangement and during the confirmed pickup window.

The customer or authorized recipient is responsible for inspecting the arrangement at pickup and transporting it safely after it leaves our possession.

Golden Lotus Bliss is not responsible for damage caused after pickup by improper transportation, excessive heat or cold, lack of water, direct sunlight, pets, handling, or failure to follow care instructions.

  1. CARE OF FRESH FLOWERS

The customer and recipient are responsible for following reasonable flower-care instructions after delivery or pickup.

Fresh arrangements may require daily watering, clean water, trimming, protection from heat or cold, and placement away from direct sunlight, vents, heaters, fruit, pets, or other harmful conditions.

Flower longevity varies naturally and depends on the flower variety, environment, season, care, temperature, and other circumstances outside our control. We do not guarantee a specific vase life unless expressly stated in writing.

Damage, dehydration, wilting, or shortened vase life caused after delivery or pickup by insufficient water, heat, cold, improper handling, transportation, or failure to follow care instructions does not qualify for a refund or replacement.

  1. RETURNS, REFUNDS, CLAIMS, AND CANCELLATIONS

Fresh flowers, floral arrangements, plants, and other perishable or custom-prepared products cannot be returned or exchanged after delivery or pickup. Completed sales are final except where required by applicable law or where Golden Lotus Bliss confirms an eligible problem.

Our complete Refund, Substitution & Cancellation Policy is incorporated into these Terms.

A customer who believes an arrangement arrived damaged, materially different from the confirmed order, or in unacceptable condition at the time of delivery or pickup must contact us within 12 hours and provide:

• The order number;
• Clear photographs of the complete arrangement;
• Close-up photographs showing the specific concern; and
• Any additional information reasonably requested to review the claim.

The flowers, container, wrapping, and other relevant materials must not be discarded before the claim is reviewed.

A complaint based only on personal preference, change of mind, reasonable natural variation, an approved design, an authorized substitution, or conditions occurring after delivery or pickup is not an eligible claim.

Claims made after the 12-hour reporting period or without sufficient photographs may be denied, except where applicable law requires otherwise.

If we confirm an eligible problem, Golden Lotus Bliss will determine an appropriate remedy based on the verified circumstances and applicable law. A remedy may include replacement of affected flowers, a replacement arrangement, store credit, a partial refund, or a full refund.

No customer is automatically entitled to select a particular remedy when another reasonable remedy adequately addresses the verified issue, except where applicable law provides otherwise.

  1. PAYMENT DISPUTES AND CHARGEBACKS

If you believe there is a billing or order problem, please contact us promptly at (916) 439-4409 or lotasbliss25@gmail.com so we have an opportunity to review and resolve the matter.

We reserve the right to provide payment processors and financial institutions with relevant order records, including order details, payment confirmations, customer approvals, communications, photographs, delivery records, pickup confirmations, and copies of applicable policies, when responding to a payment dispute or chargeback.

Nothing in these Terms limits any non-waivable rights you may have under applicable law or your payment provider’s rules.

  1. PROHIBITED USES

You may not use the website or Services:

• For an unlawful, fraudulent, abusive, or deceptive purpose;
• To violate the rights of Golden Lotus Bliss or another person;
• To submit false information or impersonate another person;
• To interfere with the security or operation of the website;
• To introduce viruses, malicious code, or harmful technology;
• To scrape, copy, reproduce, or commercially exploit website content without permission; or
• To harass, threaten, abuse, or harm our business, staff, customers, recipients, or service providers.

We may suspend or refuse Services when we reasonably believe these Terms have been violated.

  1. INTELLECTUAL PROPERTY

The Golden Lotus Bliss name, branding, website design, original photographs, floral design images, written content, graphics, and other original materials are owned by or licensed to Golden Lotus Bliss and are protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, modify, publish, or commercially use our original photographs or content without prior written permission.

  1. THIRD-PARTY SERVICES AND LINKS

The Services may use or link to third-party platforms and services, including Shopify and payment, communication, mapping, and social-media providers.

Third-party services are governed by their own terms and privacy policies. Golden Lotus Bliss is not responsible for the availability, security, content, actions, or policies of third-party services that we do not control.

  1. WEBSITE INFORMATION

We make reasonable efforts to keep website information accurate and current. However, typographical errors, technical errors, inaccurate colors, incomplete information, or outdated availability may occasionally occur.

Colors displayed on a screen may differ from actual flowers, wrapping, containers, and decorative materials because of lighting, photography, screen settings, natural variation, and product availability.

We reserve the right to correct website errors and update information, subject to applicable law.

  1. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the website and Services are provided on an “as available” basis.

Golden Lotus Bliss does not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Nothing in this section excludes warranties, protections, rights, or remedies that cannot legally be excluded under applicable law.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Golden Lotus Bliss will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of the website, purchase or use of a product, delivery delay, recipient unavailability, or circumstances outside our reasonable control.

To the fullest extent permitted by applicable law, Golden Lotus Bliss’s total liability for an eligible claim relating to a particular order will not exceed the amount actually paid to Golden Lotus Bliss for the affected product or order.

These limitations do not apply where liability cannot legally be limited or excluded.

  1. INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs resulting from your unlawful use of the Services, your violation of these Terms, your infringement of another person’s rights, or materially false information you provide.

This section does not require a consumer to indemnify Golden Lotus Bliss for our own unlawful conduct, gross negligence, or willful misconduct.

  1. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or separated from the remaining Terms. The remaining provisions will continue in effect.

  1. NO WAIVER

If Golden Lotus Bliss does not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.

  1. GOVERNING LAW

These Terms and the Services are governed by the laws of the State of California, without limiting any consumer protection rights that apply to you under mandatory law.

Any dispute that cannot be resolved informally will be handled by a court with lawful jurisdiction. Nothing in these Terms requires a customer to waive a right or remedy that cannot legally be waived.

  1. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our Services, business practices, policies, or applicable law.

The revised Terms will be posted on our website with an updated revision date. Changes apply prospectively unless applicable law permits or requires otherwise.

  1. CONTACT INFORMATION

Questions about these Terms may be sent to:

Golden Lotus Bliss
Folsom, California
Email: lotasbliss25@gmail.com
Phone/Text: (916) 439-4409
SMS preferred