Shipping policy

LOCAL DELIVERY & PICKUP POLICY

Golden Lotus Bliss is a local floral studio located in Folsom, California. We provide local delivery within Folsom and surrounding communities in the Greater Sacramento area. We do not currently offer nationwide or international shipping.

DELIVERY AREA

Local delivery may be available within approximately 40 miles of our Folsom studio, including Folsom, El Dorado Hills, Orangevale, Granite Bay, Fair Oaks, Rancho Cordova, Citrus Heights, Roseville, Cameron Park, Sacramento, Placerville, and nearby communities.

Delivery availability and pricing are determined by the distance from our Folsom studio to the recipient’s address. Some addresses may not be eligible for delivery because of distance, road conditions, scheduling limitations, or other circumstances.

DELIVERY FEES AND ORDER MINIMUMS

• Up to 10 miles: $12 delivery fee; $89 minimum order
• Up to 15 miles: $17 delivery fee; $100 minimum order
• Up to 20 miles: $24 delivery fee; $120 minimum order
• Up to 25 miles: $28 delivery fee; $120 minimum order
• Up to 30 miles: $35 delivery fee; $120 minimum order
• Up to 35 miles: $40 delivery fee; $150 minimum order
• Up to 40 miles: $50 delivery fee; $150 minimum order

The applicable delivery fee and minimum order requirement are determined according to the delivery address entered during checkout.

DELIVERY HOURS

Our regular delivery hours are:

• Monday through Saturday: 9:00 AM–8:00 PM
• Sunday: 1:00 PM–6:00 PM

Orders placed in advance may be scheduled for delivery as early as 9:00 AM. Customers may request a preferred delivery time, but an exact delivery time is not guaranteed unless it has been confirmed directly by Golden Lotus Bliss.

Delivery hours and availability may change during holidays, severe weather, high-volume periods, or other exceptional circumstances.

SAME-DAY ORDERS

Same-day delivery may be available depending on flower availability, preparation time, delivery distance, and our existing schedule.

Please allow at least 3–5 hours between placing a same-day order and the requested delivery time. For example, an order requested for delivery at 2:00 PM should generally be placed no later than 9:00–11:00 AM.

Orders placed after 5:00 PM may be scheduled for the next available delivery day. Please text us at (916) 439-4409 before placing an urgent or same-day order so we can confirm flower and delivery availability.

RECIPIENT AVAILABILITY

The customer is responsible for providing the complete and correct delivery address, recipient’s name, apartment or gate information, and a working telephone number.

If the recipient is unavailable, we may:

• Leave the arrangement in a safe location when appropriate;
• Leave it with a receptionist, front desk, concierge, neighbor, or another authorized person;
• Contact the customer or recipient for further instructions; or
• Return the arrangement to our studio.

Flowers will not be left outdoors when weather, heat, security, animals, or other conditions could damage the arrangement.

If delivery cannot be completed because the address or contact information is incorrect, access is unavailable, or the recipient refuses or cannot accept the order, an additional redelivery fee may apply. Delivery fees are non-refundable after a delivery attempt has been made.

DELIVERY DELAYS

We are not responsible for delays caused by traffic, accidents, severe weather, road closures, gated access, incorrect addresses, recipient unavailability, or other circumstances beyond our reasonable control.

If a significant delay occurs, we will make a reasonable effort to contact the customer or recipient.

LOCAL PICKUP

Pickup from our Folsom studio may be available by appointment. The pickup time and instructions must be confirmed in advance.

Because Golden Lotus Bliss operates as a private floral studio, the pickup address and instructions may be provided only after the order and pickup time have been confirmed.

Orders must be picked up during the confirmed pickup window. Please contact us as soon as possible if you need to change your pickup time.

SEASONAL FLOWER AVAILABILITY

Flowers are natural and seasonal products. Specific varieties, shades, greenery, containers, or decorative materials may not always be available.

When necessary, Golden Lotus Bliss may make thoughtful substitutions of equal or greater value while preserving the overall style, color palette, size, and value of the selected arrangement.

CONTACT US

For delivery questions, same-day availability, special delivery requests, or pickup arrangements, please contact:

Golden Lotus Bliss
Email: lotasbliss25@gmail.com
Phone/Text: (916) 439-4409
SMS preferred

Customer service hours:
Monday–Saturday: 9:00 AM–8:00 PM
Sunday: 1:00 PM–6:00 PM