Refund, Substitution & Cancellation Policy

Fresh Flowers and Perishable Products

All floral arrangements, bouquets, plants, and other fresh products sold by Golden Lotus Bliss are perishable and are handcrafted or prepared specifically for each order. For this reason, fresh floral products cannot be returned or exchanged after pickup or delivery, and all completed sales are final except where required by applicable law or where Golden Lotus Bliss confirms that an eligible problem occurred.

Order Changes and Cancellations

Please contact us by text at (916) 439-4409 as soon as possible if you need to change or cancel an order.

Same-day and next-day orders: These orders may enter preparation immediately and are non-cancelable once flowers or supplies have been purchased, design work has begun, or delivery has been scheduled.
Orders scheduled more than 48 hours in advance: A cancellation or change may be approved if requested at least 48 hours before the scheduled delivery or pickup time and before flowers, special-order materials, or custom items have been purchased or prepared.
Special orders, custom designs, weddings, events, personalized items, and holiday orders: Deposits and amounts already used for flowers, containers, supplies, labor, or other committed costs are non-refundable. Any remaining refundable amount, if applicable, will be determined based on the work and costs already incurred.

Submitting a cancellation request does not guarantee cancellation. An order is canceled only after Golden Lotus Bliss confirms the cancellation in writing by text or email.

Flower Variations and Substitutions

Flowers are natural, seasonal products. Color, shade, size, shape, variety, greenery, wrapping, containers, and decorative accents may vary from photographs. When a listed item is unavailable, we may substitute flowers or materials of equal or greater value while preserving the overall style, color palette, size, and value of the arrangement as closely as reasonably possible. Reasonable natural variation or an authorized seasonal substitution is not considered a defect and does not qualify for a refund.

Problems With an Order

If you believe an arrangement arrived damaged, materially different from the confirmed order, or in unacceptable condition at the time of delivery or pickup, contact us within 12 hours of delivery or pickup. Please provide the order number and clear photographs showing the complete arrangement and the specific concern.

We may request additional photographs or information and, when practical, the original arrangement. Do not discard the flowers, container, or packaging until the claim has been reviewed. Claims submitted without timely notice or sufficient photographs may be ineligible for a remedy.

If Golden Lotus Bliss confirms an eligible problem, we may provide an appropriate remedy based on the circumstances, which may include replacement of affected flowers, a replacement arrangement, store credit, a partial refund, or a full refund. The available remedy will reflect the nature and extent of the verified issue and applicable law.

Situations Not Eligible for Refund or Replacement

Unless required by law, refunds, credits, replacements, or exchanges are not provided for:

change of mind, personal preference, or dislike of an approved design, color palette, or flower variety;
reasonable differences between natural flowers and website photographs;
seasonal substitutions made in accordance with this policy;
damage, dehydration, wilting, or shortened vase life caused after delivery by heat, cold, direct sunlight, lack of water, failure to follow care instructions, pets, handling, transportation by the customer, or other conditions outside our control;
the recipient’s refusal to accept the order;
an incorrect or incomplete address, phone number, gate code, recipient name, or delivery instruction supplied by the customer;
the recipient being unavailable, inaccessible, or failing to respond;
a requested delivery time that was not expressly confirmed in writing as guaranteed; or
minor timing changes caused by traffic, weather, access restrictions, safety concerns, or circumstances outside our reasonable control.

Delivery Attempts and Redelivery

If delivery cannot be completed because information provided by the customer is incorrect or incomplete, the recipient is unavailable, access is restricted, or delivery is refused, the order may be returned to our Folsom studio or left in a reasonably safe location when appropriate. Redelivery is subject to availability and an additional delivery charge. Perishable flowers affected by a failed delivery attempt are not eligible for a refund.

Approved Refunds

Any approved refund will be issued to the original payment method when reasonably possible. Processing times are controlled by the payment provider or financial institution and may vary. Delivery charges and other services already performed are non-refundable unless the eligible issue resulted from our error or applicable law requires otherwise.